Thursday, March 12, 2015
RIGHT AND WRONG
The customer is always right
except when they're wrong
and so determined to get their way
that they go over your head to your boss
and next will be your boss' boss
if you don't pitch your scruples
in order to keep the peace.
The customer who is the biggest bully is always right.
And that's just wrong.
©Mary Lee Hahn, 2015